Refund policy

At Bazzaar, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility
You may request a return within 7 days of receiving your order if:
The item is damaged, defective, or incorrect.
The item is unused, unworn, and in its original packaging with all tags attached.
Proof of purchase (such as your order number) is provided.
Items that show signs of use, are damaged by the customer, or are returned without their original packaging may not be eligible for a return.

Change of Mind Returns
Returns or refunds for change of mind are accepted only if the product is unused, unopened, and in its original condition. Shipping charges (if any) are non-refundable unless the return is due to our error.

Non-Returnable Items
The following items cannot be returned unless they arrive damaged or incorrect:
Items marked as Final Sale or Non-Returnable
Personalized or custom-made products
Products that have been used or altered after delivery

Return Approval
Returns must be approved by our customer support team before the item is shipped back. Unauthorized returns may not be accepted.

Inspection
All returned items are inspected upon receipt before a refund, replacement, or exchange is approved.

Missing Items
If any item is missing from your order, please notify us within 48 hours of delivery so we can investigate and resolve the issue promptly.

Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, refunds will be processed within 5–10 business days. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
For Cash on Delivery (COD) orders, approved refunds will be issued through bank transfer or another mutually agreed payment method.

Exchanges
If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange, subject to product availability. If a replacement product is unavailable, we may issue a refund or store credit at our discretion.

Return Shipping
If the return is due to our error (such as receiving the wrong or a defective item), Bazzaar will cover the return shipping costs. If the return is not due to our error, customers are responsible for the return shipping costs unless otherwise stated.

How to Request a Return
To request a return or refund, please contact our customer support team within 7 days of receiving your order. Include:
Your order number
A description of the issue
Clear photos of the product (if damaged, defective, or incorrect)
We will review your request and provide further instructions. We aim to respond to all return requests within 2–3 business days.

Contact Us
If you have any questions regarding returns or refunds, please contact us using the contact information available on our website.